Advice and answers from the Scalenut Team

Written by Scalenut

Getting an error code? Here's how you can fix it

Encountering error codes during your article creation process can be frustrating. At Scalenut, we want to ensure a seamless experience while using our AI-powered Organic Marketing Platform. This article aims to help you understand and resolve common error codes, enabling you to overcome any obstacles and continue your content creation journey smoothly.

A. Error Code: 502 - OpenAI Not Responding

If you receive a 502 error code, it means that the connection between Scalenut and OpenAI is disrupted, and OpenAI is not responding. To fix this issue, follow these steps:

  • Refresh the page or try reopening Scalenut after a few moments.
  • Ensure you have a stable internet connection.
  • If the problem persists, contact our customer support team for further assistance. Provide them with the error code and any additional details to help them resolve the issue promptly.

B. Error Code: 429 - Rate Limit Exceeded

When you receive a 429 error code, it indicates that you have exceeded the rate limit. The rate limits for Scalenut are as follows:

PER_MINUTE: 500 requests

PER_HOUR: 2000 requests

PER_DAY: 2000 requests

To resolve this issue:

  • Wait for the rate limit period to reset, depending on the specific limit you exceeded (per minute, per hour, or per day).
  • Consider optimising your usage by reducing the number of requests within the allowed limits.
  • If you continue to face this error or need assistance, reach out to our customer support team, providing them with the error code and any relevant details.

C. Error Code: 401 - Authentication Failure

If you encounter a 401 error code, it means there is an authentication failure. This can occur due to using incorrect credentials (ID or password) or creating more than five IDs within a minute. Follow these steps to fix the issue:

  • Double-check your login credentials and ensure they are entered correctly.
  • If you have created multiple IDs within a minute, wait for a minute before attempting to log in again.
  • In case you still encounter the error, contact our customer support team, sharing the error code and any necessary information for them to assist you effectively.

At Scalenut, we are here to help you overcome these challenges. By following the steps outlined above and reaching out to our dedicated customer support team, you can quickly resolve the error codes and continue your content creation journey seamlessly.

If you have any further questions or need assistance with specific error codes, don't hesitate to contact our customer support team. We are committed to providing prompt solutions and ensuring that your experience with our AI-powered Organic Marketing Platform remains smooth and productive.