Advice and answers from the Scalenut Team

Written by Meenakshi Majumder

Failed Payments

Uncover practical solutions and troubleshooting techniques to resolve payment problems effectively.

Make sure you've turned off any pop-up blockers during your sign-up process if you're trying to sign up for Scalenut and your payment isn't going through. 

For your privacy and security, we use 3D secure authentication to verify cards. (When you enter your card information, this message will appear.)

Please make sure your VPN is turned off.

If your card is declined or your card has failed, it is due to restrictions by your bank or through our system for security reasons.

In case you face any issues please feel free to contact us at wecare@scalenut or you can also reach out through our 24*7 live chat support.