Advice and answers from the Scalenut Team

Written by Scalenut

Can't Renew Quota? Here's the Quick Fix

At Scalenut, we understand that sometimes you may encounter difficulties while renewing your plans, especially if you purchased your plan using a payment method other than Credit/Debit Card. This article aims to provide you with a quick solution if you are unable to renew your quota directly through our payment portal, Stripe.

Payment Methods and Limitations:

When purchasing a plan at Scalenut, we offer multiple payment options to cater to different preferences and circumstances. However, it's important to note that certain payment methods, such as Paypal, UPI, Bank Transfer, and others, do not integrate directly with our payment portal, Stripe. Consequently, if you made your purchase using one of these methods, you may face difficulties when attempting to renew your quota.

Contact Us for Assistance:

If you find yourself in a situation where you are unable to renew your quota due to using a payment method other than Credit/Debit Card, we are here to help. Simply reach out to our customer support team, and they will gladly assist you in resolving this issue promptly.

Here's how to contact us for assistance:

1. Choose the most convenient method to reach our customer support team, such as live chat or email -

2. To connect with a Customer Representative for a quick resolution, click on the chat option located in the bottom right corner.

3. Explain your situation and provide the necessary details, including your account information (E-mail ID) and the payment method you used for the initial purchase.

Solution Process:

Once you have contacted our customer support team, they will guide you through the process of renewing your quota using an alternative payment method. The steps may vary depending on the payment method you originally used and the available options for renewal. Our team will work closely with you to ensure a smooth transition and resolve any obstacles you may encounter.